sgo77 Privacy Policy

Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "sgo77", "we", "us", "our" — the sgo77 platform and the operating entity responsible for processing personal data as described in this policy.
• "Platform" — the sgo77 website at sgo77.bio and all associated services, interfaces, and tools made available to members.
• "User", "you", "your" — any individual who accesses or uses the Platform, whether as a registered member or a visitor.
• "Personal Data" — any information that relates to an identified or identifiable natural person. This includes names, contact details, financial information, device identifiers, and behavioural data associated with a user account.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "KYC" — Know Your Customer; the identity and age verification process required under international gaming compliance standards before sgo77 may process withdrawals or certain account actions.
• "Third Party" — any entity other than the User and sgo77, including payment processors, game providers, KYC verification partners, and analytics service providers.
• "IDR" — Indonesian Rupiah, the currency used for all transactions on the Platform.
• "Cookie" — a small data file placed on a user's device by the Platform to support session management, preference storage, and analytics.

About This Privacy Policy

This Privacy Policy describes how sgo77 collects, uses, stores, and protects the personal data of its members and website visitors. It applies to all personal data processed in connection with the sgo77 Platform, regardless of the device or channel through which the Platform is accessed.

sgo77 operates primarily for the Indonesian market. While online gambling is legally restricted in Indonesia, sgo77 holds international gaming licences and operates in compliance with the applicable standards of its licensing jurisdiction. sgo77 takes seriously its obligations under applicable data protection law and the principles of internationally recognised privacy frameworks.

This policy should be read alongside the Terms & Conditions, which govern your contractual relationship with sgo77. In the event of any conflict between this policy and the Terms & Conditions on data-related matters, this Privacy Policy takes precedence.

Data We Collect

sgo77 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration Data

• Full legal name
• Date of birth
• Indonesian residential address
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (KTP — Kartu Tanda Penduduk, or valid passport)
• Proof of address documentation
• Proof of payment method ownership where required
• Selfie or biometric image where required by our KYC partner's verification process

3.3 Financial Data

• Bank account details (account number, account holder name, bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Deposit and withdrawal transaction history
• Account balance history

3.4 Gaming & Betting Activity Data

• Bet history, game session records, and wagering patterns
• Bonus and promotion redemption history
• Win and loss records
• Self-exclusion and responsible gaming tool usage

3.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Session timestamps and duration
• Pages visited and navigation paths within the Platform
• Cookie identifiers and similar tracking technologies

3.6 Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing preference settings and opt-in/opt-out records

How We Collect Your Data

sgo77 collects personal data through the following means:

1. Directly from you. When you register an account, complete the KYC process, make a deposit or withdrawal, contact customer support, or use any interactive feature of the Platform, you provide data directly to sgo77.
2. Automatically. When you browse or use the Platform, certain technical data is collected automatically by our servers and analytics systems — including your IP address, device information, session data, and cookie-based identifiers.
3. From third-party partners. sgo77 may receive data about you from our KYC verification partners, payment processors, and fraud detection service providers where this is necessary to verify your identity, process a transaction, or protect the integrity of the Platform.
4. From publicly available sources. In limited circumstances relating to fraud prevention or compliance obligations, sgo77 may consult publicly available information to verify details you have provided.

Purposes of Processing

sgo77 processes your personal data for the following specific purposes:

sgo77 does not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

Legal Basis for Processing

sgo77 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

1. Contractual necessity. The majority of our data processing is necessary to perform the contract between you and sgo77 — specifically, to operate your account, process transactions, provide gaming services, and administer bonuses. Without this processing, sgo77 cannot deliver its services to you.
2. Legal obligation. sgo77 is required by its international gaming licence and applicable financial regulations to perform KYC verification, maintain transaction records, and report suspicious activity. Processing for these purposes is mandatory.
3. Legitimate interests. sgo77 processes certain technical and behavioural data on the basis of legitimate interests — specifically, to maintain platform security, prevent fraud, improve the user experience, and conduct internal analytics. We have assessed that these legitimate interests are not overridden by your privacy rights.
4. Consent. Where sgo77 relies on your consent as a legal basis — for example, for direct marketing communications — you may withdraw that consent at any time by updating your marketing preferences in your account settings or by contacting our support team.

Data Sharing with Third Parties

sgo77 does not sell, rent, or trade your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment processors. To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja, sgo77 shares the minimum necessary financial and identity data with the relevant payment service providers. These providers are bound by strict data processing agreements.
• KYC verification partners. sgo77 uses accredited third-party identity verification services to conduct KYC checks. These partners receive only the data necessary to complete the verification and are prohibited from using it for any other purpose.
• Game providers. Where required for the delivery of third-party game content — including titles from studios such as Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, and Microgaming — limited session and account data may be shared with the relevant provider to authenticate your session and record game outcomes.
• Fraud prevention and security services. sgo77 uses third-party fraud detection tools that may process device and behavioural data to identify suspicious activity. These services operate under data processing agreements that prohibit secondary use of the data.
• Legal and regulatory authorities. sgo77 will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or to protect the rights, property, or safety of sgo77, its members, or the public.
• Business transfers. In the event of a merger, acquisition, or sale of all or part of sgo77's business, personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications before it takes effect.

International Data Transfers

sgo77 operates globally and some of its third-party service providers are located outside Indonesia. As a result, your personal data may be transferred to and stored in countries other than Indonesia. Such countries may have data protection laws that differ from those in your home country.

Where personal data is transferred internationally, sgo77 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to protect your data to the same standard as this Privacy Policy
• Use of service providers who maintain internationally recognised security certifications (such as ISO 27001)
• Transfer only to jurisdictions with adequate data protection frameworks where available

By using the sgo77 Platform, you acknowledge and consent to the international transfer of your data on the terms described above.

Data Retention

sgo77 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain the contractual relationship with you, and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

When data is no longer required, sgo77 securely deletes or irreversibly anonymises it in accordance with our internal data disposal procedures. Anonymised data that cannot be re-linked to any individual may be retained indefinitely for aggregate analytics purposes.

Cookies & Tracking Technologies

sgo77 uses cookies and similar tracking technologies to support the operation of the Platform and to improve the user experience. The following types of cookies may be set when you use sgo77:

• Strictly necessary cookies. These cookies are essential for the Platform to function. They enable session management, authentication, and security features. These cookies cannot be disabled without severely impairing your ability to use the Platform.
• Functional cookies. These cookies remember your preferences — such as your language settings, preferred deposit method, and notification preferences — to provide a more personalised experience.
• Analytics cookies. sgo77 uses privacy-respecting analytics tools to understand how members navigate and use the Platform. This data is collected in aggregate and does not identify individual users by name.
• Security cookies. These cookies help sgo77 detect and prevent fraudulent activity, unusual login patterns, and bot-driven access attempts.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. sgo77 does not use third-party advertising or behavioural targeting cookies.

Your Privacy Rights

As a user of sgo77, you have the following rights over your personal data. sgo77 is committed to honouring these rights and will respond to all valid requests within 30 days:

1. Right of Access. You have the right to request a copy of the personal data that sgo77 holds about you, along with information about how it is being used and shared.
2. Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account profile at any time.
3. Right to Erasure. You may request that sgo77 delete your personal data. We will honour this request where we are not required to retain the data for legal, regulatory, or contractual reasons. Note that deletion of your account data will also result in closure of your sgo77 account.
4. Right to Restrict Processing. In certain circumstances, you may request that sgo77 limit the way in which it processes your data — for example, while a dispute about the accuracy of your data is being resolved.
5. Right to Data Portability. You may request a structured, machine-readable copy of the personal data you have provided to sgo77, for the purpose of transferring it to another service provider.
6. Right to Object. You may object to processing carried out on the basis of legitimate interests at any time. sgo77 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent. Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact sgo77's data support team at [email protected]. Please include your full name, registered email address, and a clear description of your request to help us process it efficiently.

Data Security

sgo77 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the sgo77 Platform
• Encrypted storage of sensitive data at rest, including KYC documents and financial records
• Role-based access controls ensuring that staff can only access the personal data necessary for their specific job function
• Multi-factor authentication for all internal administrative systems
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Automated anomaly detection systems that flag unusual access patterns in real time
• Incident response procedures that require us to notify affected users and relevant authorities promptly in the event of a confirmed data breach

While sgo77 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You play an important role in keeping your account secure — please ensure you use a strong, unique password and enable two-factor authentication on your sgo77 account.

Children's Privacy

sgo77's services are strictly for adults aged 21 and over. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. The Platform includes age verification checks at registration precisely to enforce this requirement.

If sgo77 becomes aware — through KYC review, a complaint, or any other means — that an account has been registered by a person under 21 years of age, we will immediately close the account, delete the associated personal data (subject to any legal obligations to retain certain records), and, where required by applicable law, report the matter to the relevant authorities.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on sgo77, please contact us immediately at [email protected] so that we can take swift action.

Changes to This Privacy Policy

sgo77 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify members by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The date of the most recent revision is always displayed in the header of this page. We encourage you to review this policy periodically. Your continued use of the Platform following the publication of a revised policy constitutes your acceptance of the changes.

If you disagree with any changes to this Privacy Policy, you must cease using the Platform and may request closure of your account and deletion of your data by contacting our support team.

Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please get in touch with sgo77's support and data team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within the Platform after logging in to your account
• Response Time: sgo77 aims to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 days (WIB, Western Indonesia Time UTC+7)

When contacting us about a data rights request, please provide your full name, registered email address, and a clear description of your request so that we can verify your identity and process your enquiry as efficiently as possible.

For questions about the terms governing your use of sgo77, please refer to our Terms & Conditions. For guidance on responsible gaming tools, visit our Responsible Gaming page.